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Empower Housing Group and Call Recording


From January 2016, incoming and outgoing calls to Empower Housing Group (EHG) and Empower Housing Group WA (EHGWA) may be recorded. These recordings are used for training and coaching, as well as verification and quality assurance purposes.

To fulfil our obligations under the Telecommunications Act, it’s important we inform you that calls to and from EHG and EHGWA may be recorded. While Australian Legislation requires that our customers and partners are made aware of call recording, we appreciate that it may be inconvenient to verbally disclose this to you each and every time that you make a call to us or receive a call from us.

When you make a call to us or if you receive a call from us and do not wish that call to be recorded, you should tell us at the beginning of that call. We will then call you back from a handset that does not have call recording enabled.

If you have any questions or concerns about our Call Recording policy we encourage you to contact a Manager who will be happy to go through it in detail.

Thank you for your continued support in helping us to deliver an exceptional customer experience to our customers and partners.

Disclaimer: Accessing and using any information from this site is on the condition you read and agree to the following. Before making any financial commitment to any property you should seek professional advice from a qualified and registered financial advisor. While every attempt is made to keep the information accurate and current, this site should be used to locate properties of interest to carry out further investigation as to the viability and suitability of the investment property to your personal situation. Indicative returns on investment are just that ‘indicative’ being based on information provided from third parties in regard to sale price and expected rent to be obtained. They are not deemed to be the final return once all other costs e.g legal fees, stamp duty, rental fees, utilities connections and the like associated with buying a new home are added in. Using links from this site to other web sites and the like means you are accessing information from sites we have no control over, we will not be held liable for any loss incurred from the use of information from this site and outbound linked sites. Management of Empower Housing Group and Empower Housing Group WA April 2014.

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